Conflict Management & Personal Safety

Violence and aggression in the workplace seems to be an ever increasing and shocking occurrence.

"Being abused, assaulted and injured at work. Is that part of the job?"

The store manager injured whilst detaining a shoplifter; the nurse punched by a drunk; the housing officer verbally abused and threatened; the bus driver spat at by rowdy youths; the teacher assaulted by a disruptive pupil; the social worker or gas meter reader or other lone worker taken hostage.

The list of scenarios is endless but demonstrates some of the additional pressures put up on our employees.

Many industries and organisations whose employees have to deal face to face with the public are realising the enormous problem that workplace violence has become.

Are you the Director, HR, Health & Safety or Security Manager. Has your organisation identified through risk assessment, that your staff face a potential risk of workplace violence. Have you taken reasonable steps to minimise or reduce the risk to an acceptable level.

S 2(2) Health & Safety at Work Act 1974, states "It is the employers responsibility to provide such information, instruction, training and supervision to support their duty of care. It is the employers responsibility to ensure that employees receive such information, instruction , training and supervision, as is necessary to ensure the health, safety and welfare of staff.

Not withstanding this legal responsibility, it should also be the moral obligation of every manager and director.

Course Content Includes:

• Communication - Verbal & Non verbal
• Identifying the signs of danger
• Understanding your environment and impacting factors
• Avoiding, resolving & diffusing conflict
• Legal aspects associated with personal safety
• Tactics & Strategies (toolbox for real life)
• Priorities
• Understanding the dynamics of personal space
• Basic Break away techniques

The course adopts a non confrontational approach to managing conflict and has been well received by our clients where customer service is of paramount importance.

Interview & Investigations

A course that would benefit new investigators or those wishing to undergo a refresher.

The courses are interactive and a variety of teaching and learning strategies are used to enhance the learning objective and enable the trainers to evaluate individuals development

• Preparing and planning interviews
• Mechanics of conversation
• Evidence gathering
• Relevant legislation for investigators
• Scenario based teaching excercises
• Employment legislation

Bespoke courses tailored to meet the needs and wishes of your organisation, to ensure best practice.

Surveillance

All our trainers in this discipline are formally trained  & experienced field surveillance operatives. They are able to pass on this experience to equip the students to deal with real life events as they would be expected to deal with in the field.

Part 1:  is class room based

Part 2: is scenario and excercised based, to enhance the skills learned and to build confidence.

Contact us to discuss your individual training requirements.

We pride ourselves on working closely with clients to ensure their needs and requirements are fulfilled and expectations achieved.